Holloway Freight
Monday used to start with two hours of reading tickets. Now it starts with a plan I can approve in twenty minutes.
Head of Support
−74%
time to triage
38
replies drafted each morning
The story
Holloway Freight
Holloway Freight moves 9,000 pallets a week across the UK and Benelux, and every delay turns into a ticket. Their eight-person support team connected Quorvel to their helpdesk, billing and issue tracker in an afternoon.
Quorvel now triages overnight tickets, merges duplicates and drafts a Monday plan with the top issues, their owners and replies ready to review. Refunds over $200 still go to a person.
Rules first, then autonomy.
Quorvel does the work. People decide what leaves the building. Set the rules once and every job follows them.
−74%
time to triage
Monday used to start with two hours of reading tickets. Now it starts with a plan I can approve in twenty minutes.
Logistics
6 h
saved every week
Our weekly ops review writes itself now. We spend the meeting on decisions, not on reading numbers aloud.
Healthcare
3 days
faster month-end close
Month-end close went from six days to three. The revenue note is drafted before I've had coffee.
Transport