Holloway Freight's support lead on handing triage to Quorvel, and the two things they still do by hand.
Customer Engineering
Every Monday, Holloway Freight’s support team used to spend the first two hours reading the weekend’s tickets. Now they spend twenty minutes reviewing a plan Quorvel wrote at 7:00.
Anything involving a refund over $200, and the first reply to a customer who has written in three times. ‘Those are the ones where a person makes the difference,’ says their lead.
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Holloway Freight's support lead on handing triage to Quorvel, and the two things they still do by hand.
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